Cable Guys

  • nottingham
  • Leicester
  • derby
  • lincoln
  • lincoln
You are here: Home FAQ Blog

FAQ

In this section we try and answer some of the questions we most frequently come across.

If you have a question that is not answered in this section please contact us directly and we will get back to you as soon as possible.



Can I get Freesat in my apartment or flat?

To be able to watch Freesat you need access to a signal from a satellite dish. You can get this either through your own dish or from a communal dish.

Many blocks of flats and apartments are fitted with a communal TV system. This can provide anything from a single TV signal to TV, satellite and radio signals.

triax_DDU_SKYplus_Outlet_Plate_A2166labgear_psw132_frontIf your flat has an outlet plate like either of the images on this page then you should have access to a satellite signal. But if the system has not been properly installed or maintained then this signal may not be good enough for reliable viewing.

If there is a problem with your communal TV signal then we can contact the company looking after the maintenance of the building about resolving the problem.

For situations where a satellite signal cannot be received through a communal TV system you will have to have your own dish. As long as your flat faces roughly south then you will probably be able to have your own dish fitted.

Add a comment
 

I want to improve home security. What options do I have?

Having an intruder alarm installed can help reduce the probability of an intruder bothering to break into your property, however it should be used as one (albeit a very important one) of a series of measures.

Other meeasures that you can take include installing security lighting, improving door and window security, joining a Neighbourhood Watch and ensuring that the rear of your property is secure.

If you want a free security check Cable Guys can come round to your property and advise you on these measures. Although we are not locksmiths we can recommend local, reliable companies who can carry out work to your doors and windows if required.

Add a comment
 

I have a student property that I let. What are the electrical requirements for my property?

The requirements for rental properties can vary from area to area so it is best to check with your local authority. In Nottingham information can be found on the Nottingham City website.

Generally the requirements for a property that does not fall under Homes of Multiple Occupation (HMO) requirements are that the electrical installation is in good condition, there is a mains-powered, interlinked fire detection system in circulation spaces, and that any appliances provided by the landlord are Portable Appliance Tested.

The requirements for houses under the HMO legislation are more rigorous. These can require that the property has a fire detection system with control panel (known as an L2 or L1 system according to BS5839-1: Fire detection and fire alarm systems for buildings), emergency lighting according to BS5266 in addition to the standard requirements for rental property.

If you get information about the electrical requirements for your property that you don't understand then our electrician will be happy to explain the implications of the advice.

Add a comment
 

I think I may need a new consumer unit or fuse board. How much will this cost and how much disruption will this cause?

The cost of upgrading a consumer unit is usually about £500 but it can be more or less depending on the size of the property and the number of circuits in the system.

The process is in three parts - test the system to see if there are any existing defects; if no defects are found then the consumer unit is changed; once the consumer unit is changed the system must be tested again to ensure everything has been connected correctly and is working correctly.

Generally we advise that you have the first part carried out - called a Periodic Inspection and Test Report - by an NICEIC Approved Contractor, such as Cable Guys. If any defects are identified then these must be rectified before the consumer unit can be changed. The report can be taken to any other electrician so that you can get several quotes for the remedial work and the consumer unit change.

It would normally take about half a day to change a consumer unit, and then test and certify to work.

Add a comment
 

My electrical system trips out for no apparent reason. What could be causing this?

There are normally two different devices that could trip out in a consumer unit - a breaker (also known as an MCB or Miniature Circuit Breaker) or an RCD (which stands for Residual Circuit Device).

If your RCD is tripping out then this is due to what is known as an earth fault. What this means is that either there is a fault with your wiring which needs to be tested by a competent, qualified electrician or that there is a faulty appliance plugged into a socket somewhere.

The first thing to do is unplug all items from your plug sockets and try to reset the RCD. If the RCD resets then plug your items in one-by-one until you identify the item that is causing the problem. If you cannot identify the offending item then please call an electrician.

If it is an MCB that is tripping out this is caused by too much current being used on the circuit. Sometimes when a lightbulb goes it can cause an MCB to trip but if you are getting repeated tripping then you will either have a problem with your electrical wiring or with an appliance on the circuit that is tripping out.

If you get repeated tripping of an MCB then it is usually best to contact an electrician to come and check that you don't have a problem with your fixed wiring.

Add a comment
 

Is it possible to distribute High Definition signals?

It is possible to distribute 1080p HDTV signal over Cat5, providing a cost-effective solution to HD distribution.

By using devices called "baluns" it is possible to convert the signal at either end of the Cat5 cable to a signal that is usable by LCD/Plasma TV units.

By using a matrix switcher that allows you to route any inputs to any outputs you can enjoy as many HD sources (e.g. Sky HD, bluray player, HD media centre) on as many screens as your budget can accommodate.

Add a comment
 

What is best - LCD, Plasma or projector?

When these types of TV first became available there were notable differences between the performance of each - LCD was better at fast-moving programs such as sport and Plasma had better colour-rendition and darker blacks.

Since then both technologies have been improved so that there is very little difference, if any, between the two.

With this in mind it is better to judge each TV on its own merits and ignore whether it is LCD or Plasma.

The old problem of Plasma's needing "re-gassing" is now also something that is no more, with Plasma TVs being as reliable as LCD

Add a comment
 

I want to listen to my stereo in several different rooms. Is this possible?

There are many products out on the market at the moment that allow you to listen to audio in different rooms from a single system.

The best and easiest use networking, either wired or wireless, to communicate and usually require a central server to hold music files.

One of the best systems is Sonos which uses either wireless or wired networking to communicate between units. The system can be controlled by the Sonos proprietary controller, iPhone, PC or Mac and can distribute audio from a central server, internet streaming radio or standard hi-fi equipment such as a CD player.

Add a comment
 

How can I wall mount my LCD or Plasma TV?

Almost all LCD and Plasma TVs are capable of being wall mounted - to find out check in the instruction manual for the TV and see what the manufacturer recommends.

To mount the TV on the wall you will need a wall bracket, which come in many different variations - standard tilt, tilt/twist/turn, slim (no tilt) and more. Cable Guys can provide the correct bracket for your TV subject to your budget and requirements.

To mount most TVs you will need a solid wall constructed from either block or brick for a secure fitting. Small TVs, generally under 21", can be mounted on stud walls (i.e. walls made from a wooden frame with plasterboard) but larger TVs would require significant strengthening of the wall before they could be securely mounted.

Often when wall-mounting a TV you are left with unsightly wires dangling down. Cable Guys can either chase these wires into the wall or provide a discreet decorative trunking solution to hide these wires.

Add a comment
 
  • «
  •  Start 
  •  Prev 
  •  1 
  •  2 
  •  3 
  •  Next 
  •  End 
  • »
Page 1 of 3

Customer Feedback

pricepig

Have we done a job for you recently?

Let us know what you think of our service!

Making Movies!

tv

Yup, we've even made a movie!

Click here to check it out in all its glory!

Radio Gaga

tv

Listen to one of our directors, Lee Spicknell, giving advice about the Digital Switchover and Digital TV on BBC Radio Nottingham.

You can listen to each show using the links below:

04/08/09
21/10/09
19/01/10


logoh

Testimonials